Bdtop Privacy Policy — How Safe Is Your Information With Us
Last updated: January 2025. By opening an account or using the platform at bdtop, you are considered to have accepted this Privacy Policy.
What Information We Collect and Why
Personal Identity Information
During account registration, we collect your name, date of birth, email address, and mobile number. This information is used to verify your identity and keep your account secure. National ID or passport details may also be required for age verification. We only collect information that is genuinely necessary for operating the platform. Collecting unnecessary personal information is against our policy.
Financial Transaction Information
Payment method details such as bKash or Nagad numbers are recorded during deposits and withdrawals. This information is used solely for transaction processing and fraud prevention. We never store your complete payment credentials — only transaction reference data is retained. Financial information is encrypted and stored at the highest security level. Retaining transaction records for a specified period as required by regulatory authorities is a legal obligation.
Behavioral Usage Data
Behavioral data such as which games you play, how long your sessions last, and which features you use most is collected automatically. We use this data to improve the platform experience and tailor content to your preferences. IP address, device type, and browser information are also logged for security purposes. This information is never sold to third parties. This data also helps detect unusual behavior to ensure responsible gaming.
Cookies & Tracking Technologies
Our platform uses cookies to manage sessions and remember user preferences. Cookies other than essential ones are not activated without your consent. You can control or delete cookies at any time through your browser settings. However, disabling cookies may cause some platform features to not work properly. We do not use any third-party advertising trackers.
How Your Information Is Used and Kept Secure
Service Operations
Information is used to keep your account active, process transactions, and manage gaming sessions. The support team may access this information to resolve your issues. Your contact information is also used to send promotional offers, though you can opt out at any time.
Security & Fraud Prevention
Data is analyzed to detect unauthorized access, multiple account creation, and financial fraud. Suspicious activity is automatically flagged and accounts may be temporarily suspended if necessary. Providing information in response to lawful requests from law enforcement agencies is our legal responsibility.
Platform Improvement
We analyze overall user behavior to develop new features and improve existing services. This analysis is always conducted in an anonymous and aggregated form — no individual's information is identified separately. This data plays an essential role in making your experience smoother.
Data Retention and Deletion Policy
Your information is retained only for as long as it is needed to provide services or as required by legal obligations. Even after account closure, certain financial records may be kept for a period of time as required by regulators. You may request to view, correct, or delete your information — such requests must be submitted through our support team. Data deletion requests will be processed within 30 business days of receipt. Some information may not be fully deletable due to legal obligations, in which case you will be notified.
Your Rights & Our Responsibilities
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You may request corrections to inaccurate or outdated information.
Right to Deletion
You may request deletion of your information under certain conditions.
Right to Restrict Processing
You may object to the use of your information for specific purposes.
How to Exercise Your Rights
You can send any privacy-related requests or complaints directly to our support team. When submitting a request, please include your registered email or mobile number to make identity verification easier. We typically provide an initial response within 7 business days and aim to fully resolve complex requests within 30 days. For further questions about the Privacy Policy, please visit our FAQ View the page. We believe transparency is the best privacy policy.